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Frequently Asked Questions

Our terms and conditions are also here

Heat Recovery Units

Please review our product comparison chart, and keep in mind that our products are most effective in the space or room where they are installed. Nevertheless, you can reach out to us with the details of the application (e.g., room or office), number of bedrooms, floor area, and ceiling height for recommendations on the most appropriate product for your space.

Please install our products in this manner:

Option 1: You may install one unit of MINI or MINT in the space where you will spend most of your time inside the tiny house. It is also recommended to install at least one unit of VENTPETIT in the washroom (bathroom or toilet room).

Option 2: If suitable, you may install one unit of CLIMATE to ventilate a tiny house without the need for a separate bathroom fan.

Please also review our product comparison chart.

Yes. Please check our product comparison chart for the recommended floor areas for each unit.

You can easily install the product by following the instructions in the User Manual and other product documentation. If you are unable to use our documentation for installation, you may engage the services of a professional contractor.

Please review the product comparison chart and respective product pages for installation details.

The product has been deployed in diverse climatic zones which includes polar, continental, temperate, and desert regions.

The product can be mounted either horizontally or vertically, and the specific instructions are provided in the User Manual.

No. The product is built to operate independently of any external appliances.

We hypothesize that the accumulation of moisture is mitigated in our products due to the peculiar characteristics and operating flow rate of the air exchangers. Moisture accumulation has neither been observed nor reported to us, which implies that the moisture in the air stream in an indoor space would be exhausted to the outdoors.

Yes. The direction of heat transfer will automatically change such that thermal energy will flow from the hotter air stream (outdoors) to the colder air stream (indoors).

Internally, the MINI and CLIMATE units run on 12V DC and 5V / 12V DC, respectively.

Nevertheless, the units can be plugged into an AC outlet through the use of an appropriate intermediary AC – DC adapter. The DC end of the adapter can be connected to the unit whereas the AC end can be plugged into the AC power supply in a building. Additionally, the power sources for our products are certified to meet jurisdictional requirements by nationally recognized testing laboratories and the appropriate insignia is displayed on relevant website pages.

For off-grid applications, a 5.5 mm male plug connector can be used to directly power MINI from a source that supplies constant 12V DC. Likewise, CLIMATE can be powered by a source that supplies constant 5V DC and up to 12V DC for maximum air flow rate.

Yes. We provide 8 – 10 ft. of flexible ventilation duct for free with every ordered product.

We can provide specific details on suitable replacement parts if this information is needed.

Yes. You can purchase replacement accessories from us here.

Please follow the instructions in this guide.

Yes. The specific details are in the User Manual.

Staff

Customer Service

Ventilation Fan

You can easily install the product by following the instructions in the Data Sheet.

The product can function as either a supply or exhaust fan.

No. The product must be operated independently of external appliances.

Yes. The specific details are in the Data Sheet.

Order, Shipping, Review, and Return Policy

We aim to send confirmation emails to customers within a maximum of seven business days after orders have been placed on our website. Order confirmation emails may be delayed by an additional 5 business days between the last week of December and first week of January.

If there is a mistake with your order details (e.g., mailing address), please promptly contact us by email. However, we cannot guarantee that the request to modify your order will be fulfilled if it has been shipped. Additionally, we cannot change or replace a product either with its variant or a different one once an order has been placed.

The shipping timelines for orders are explicitly stated on our product purchase pages. Additionally, we always send the tracking number for all orders that are placed on our website to customers.

No, there are no hidden fees. Please note that all additional fees (e.g., import duties) that may be imposed by authorities are not covered by us.

If an order is not claimed or picked up by a customer upon delivery or notification of delivery from the assigned shipping carrier and subsequently returned to us or our shipping agent, we reserve the right to cancel the order and refund the customer after deducting the dual costs of shipping the order to and from the customer and an administrative penalty of 20% of the total price of the order(s).

Please note that we reserve the right to cancel an order even after it has been confirmed by email.

We reserve the right to exclusively communicate with a customer by email during peak periods of operation or when our administrative personnel are not available to speak on phone.

All quotations that are based on purchase or sales orders that are provided by customers are subject to an administrative processing fee of 10% of the total price of the order(s).

All specifications of the shipping carrier by customers are subject to a processing fee of 5% of the total price of the order(s).

Although we endeavor to ship orders to meet with our stated deadlines, we reserve the right to impose an additional 14 15 business days or more, to the extent that is necessary, on the delivery lead times that are stated on our product purchase pages. In such an exceptional situation, we will respectfully communicate with the customer and follow up with them until they have received their order.

An order can only be cancelled if it has not been shipped to the customer. An order that has not been shipped can be cancelled but a non-refundable fee of 20% of the original price of the order(s) will be charged to the customer. To re-iterate, without any exceptions, the non-refundable fee for order cancellation will be charged even though an order has not been shipped. This fee covers the transaction costs of our payment processing merchant, which are non-refundable, and the cost of labour and materials that are incurred to process orders within our company. The non-refundable cancellation fee is immediate and permanent, and applies to all orders (both confirmed and unconfirmed) that are placed on our website.

If an order has been shipped, each request to change the details (e.g., name, mailing address, and quantity except the product type and / or variant which cannot be changed) attracts a penalty of $50 and the delivery of the said order can be delayed by an additional 15 business days.

Products that are damaged in shipping must be reported to us by email within one business day upon delivery or receipt.

Products that are covered by warranty due to manufacture defect can be shipped to us for repair or replacement depending on the warranty option of the order. Please check the User Manual of the concerned product for the specific warranty details that apply to your order. In all cases, the costs of shipping to and from our factory are covered by the customer.

Products that are damaged through accidents, misuse, or other similar causes that are stated in our product documentation are not covered by warranty and may need to be repaired. We can conduct repairs after assessing the faults in a product, presenting a detailed quote to the customer, and receiving authorization to proceed. All shipping, processing, handling, and part replacement fees are covered by the customer.

If applicable, a product may be returned within a window of 30 calendar days starting from the date of purchase by the customer for any reason whatsoever. Exceptionally, if a product is delivered by the shipping carrier after 30 calendar days from the purchase date, the return window will be a maximum of 60 calendar days from the date of purchase.
Accessories are not covered by warranty and cannot be returned. Additionally, all “BASIC” product sales are final and non-refundable.
The cost of shipping the product(s) to the customer is non-refundable and will be deducted from the amount that is refunded to the customer.
The customer pays for the cost of shipping the product(s) to our factory or shipping agent.
The customer is completely responsible for the returned product until it reaches our factory or shipping agent.
Please note that all additional fees (e.g., import duties) that may be imposed by authorities are not covered by us.
If a returned product has been modified, blemished from usage, missing in items, components or accessories, or damaged in transit due to poor packaging, we reserve the right to charge a restocking and / or repair fee of at least 20% of the total price of the order(s). Please note that, even if an order is returned in pristine condition without having opened the package, the restocking fee will still be charged to the customer to cover the costs of opening, inspecting, testing, calibrating, and repackaging the order in addition to administrative expenses. The cost of restocking and / or repair will be deducted from the amount that will be refunded to the customer.
Refunds will be processed by 14 15 business days after the product(s) arrives at our factory or shipping agent.

We will charge a penalty of 50% of the total price of the order(s) if the customer ships out the product(s) without following our exact instructions.

Reviews shall focus on product performance and customer service experience; notably, malicious and false review submissions shall not be published. Products that have been modified in any form are ineligible for review. Reviews are critical to customer safety and product research and development. Therefore, any submitted review that highlights how the technical performance of a product deviates from its documentation will trigger a direct response to the reviewer from our technical specialist. The reviewer shall kindly respond to the information that is requested by our specialist for immediate investigation by our technical team. Upon gathering complete information on any and all product performance issues from the reviewer, the original review will be published for eligible products.

You can return a product by contacting us with these specific details: customer’s full name, transaction number, product name, serial number, and the reason for return.

Once a request for return has been received from a customer by email, the support team will provide the details of the return address and applicable policies to the customer. Please do not ship out a product until specific return details have been received from our support team.

Legal

At various times, the owner of this website is referred to as “us”, “we”, or “company”.

Your continued use of this website implies that you have read, understood, and complied with our terms which are stated on this page and throughout the website. We neither assume responsibility nor liability for any errors or omissions in the content of this website. The information contained in this website is provided on an “as is” basis with no guarantees of usefulness, completeness, accuracy, or timeliness and without any warranties of any kind whatsoever, express or implied. This website may store and process your personal information to improve the overall user experience and serve commercial and other purposes. The website may further direct you to third-party websites which exist outside of our responsibility.

The suggestions that are provided during oral or written correspondence with us do not constitute consulting services but are based on reasonable interpretations of scientific / technical knowledge and standards. Additionally, we do not accept any responsibility or liability arising from the accuracy or appropriateness of the suggestions provided by any employee, officer, director, or affiliate of our company whether or not these suggestions arise from negligence.

Under no circumstances shall the company or its affiliates, partners, suppliers, or licensors be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your access or use of or inability to access or use our products and services and any third-party products and services, whether or not the damages were foreseeable and whether or not the company was advised of the possibility of such damages. Without limiting the generality of the foregoing, the company bares no liability to anyone, whether under contract, tort, status or otherwise, and any arising claims shall be abandoned and relinquished in entirety. The aforementioned limitations continue to exist and apply even if the above remedy fails of its essential and non-essential purposes.

Any and all users of our website and / or products and services exclusively, perpetually, and eternally waive and relinquish the right to litigation and arbitration. Furthermore, the user covenants to settle all disputes with us solely, exclusively, and only by negotiation with absolutely no room for litigation and/or arbitration irrespective of the circumstances of the dispute. To expatiate, the user agrees not to bring, file, charge, litigate, claim, or cause, aid, compel, assist, or permit to be brought, filed, charged or claimed any action, cause of action, or proceeding regarding or in any way related to any of the claims with respect to all interactions with us, and further agrees that this statement will constitute and may be pleaded as a bar to any such claim, action, cause of action or proceeding. If any government agency or court assumes jurisdiction of any charge, complaint, or cause of action against us, the user will neither seek nor accept any personal equitable, monetary, non-monetary or any relief in connection with such investigation, civil action, suit or legal proceeding. Any and all users of our website and / or products and services agree to the exclusive jurisdiction of the courts of the Province of Saskatchewan in relation to our terms.