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Frequently Asked Questions

Heat Recovery Ventilators

You can easily install the product by following the instructions in the User Manual. You may also engage the services of a contractor if it is preferred.

The product can be mounted either horizontally or vertically, and the specific instructions are provided in the User Manual.

The MINI and MINT units can be installed via a window or wall. MINI can additionally be mounted on a ceiling or door.

The product only needs a maximum of 4 ft. of ducting for either the supply or exhaust side, and can be mounted directly to a wall or ceiling without consuming precious indoor space.

Yes replacement filters are available in hardware / online stores.

Yes. We can cater to your needs by ensuring that activated carbon sheets are not included in the filter of the product.

No. The product is designed to operate independently of any external appliances.

No. The product is designed for direct venting to the outdoors.

Yes. We provide 8 – 10 ft. of flexible ventilation duct for free with every ordered product.

To the best of our knowledge, most spaces will not need a condensate kit. Accumulated buildup of moisture is unlikely given the operating flow rate of the product.

We can provide specific details on suitable replacement parts if this information is needed.

Yes. In fact, our heat exchangers are made from materials that can withstand up to 71°C [160°F].

Yes. Our heat exchangers are built using materials that can withstand temperatures that are as low as -40°C [-40°F].

Yes. The specific details are in the User Manual.

Staff

Customer Service

Ventilation Fans

You can easily install the product by following the instructions in the Data Sheet.

The product can function as either a supply or exhaust fan.

No. The product is designed to operate independently of any external appliances.

No. The product is designed for direct venting to the outdoors.

Yes. The specific details are in the Data Sheet.

Return Policy

– A product can be returned within a window of 30 calendar days starting from the day of purchase for a full refund for any reason whatsoever.

– The original cost of shipping the product(s) to the customer is non-refundable.

– The customer pays for the cost of shipping the product(s) to our factory.

– The customer is completely responsible for the returned product until it reaches our factory.

– If a returned product has been modified, blemished from usage, missing in items, components or accessories, or damaged in transit due to poor packaging, we reserve the right to charge a restocking / repair fee of at least 10%. The cost of restocking / repair will be deducted from the amount that will be refunded to the customer.

– Refunds will be processed within 14 business days after the product(s) arrives at our factory.

– The customer can return a product by contacting us with these specific details: name, address, product name and serial number, and the reason for return.